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CONSUMER EVALUATION PURPOSES KÜTAHYA of Tourism and DEMAND SCHEDULE
- PART PRIMARY PURPOSE AND QUALIFICATIONS
1. TÜRSAB Tourism Consumers Demand Assessment Schedule (Schedule), travel agencies tour package promised to the consumer or the need to disrupt the service or lack of fulfillment in the case of consumer demand for returnable will be exploited in the evaluation of a source in nature.
1.1 Schedules, transportation, accommodation, city tours or the environment, the hospitality, assistance, compensation and rent-a car services at least two of the travel agency with a single product under a price to the consumer market, and this feature was due to the "package tour" called for services will be used.
1.2Package tour called the travel agency services, or unused accommodation or entertainment, such as by the manufacturers, regardless of the tourism product offered to consumers in the state table below can be applied by analogy. However, in these cases the problem can not be claimed to obtain results according to the Schedule.
1.3 Package tour to browsing and recreational purposes as may be, commercial, health, sports or cultural reasons may be based. These cases, does not prevent the implementation of schedule.
APLİCATİON LIMITS
2. Charts, have occurred in relation to the travel consumer's purchase travel packages that depend on the evaluation of services apply.
2.1 That does not happen, or not join the demand to cancel the tour can not be used in the Schedule. In such case the provisions of the compensation law will apply.
2.2 Not exceeding 24 hours do not apply the provisions of Schedule tours. 2.3. Round by the consumer for the purpose of purchase of the product do not change the original properties or lack of schedule according to the amount of 50% under the claim based on lack of half rounds were left in the provisions of this Schedule does not apply.
The CHART PARTIES
3. Charts, by products of the vendor's server and travel agent, who purchased the products of the other party and tour participant (consumer) that is applied in the evaluation of claims relating to events.
3.1 Tour of the acquisition on behalf of someone else, people who purchase tour of the differences in the tour participants, consumer adjective belongs to the tour participants.
3.2 The tour participants, age, and is not distinctive, the name of that person's parent or guardian can apply for the right.
IMPLEMENTATION BODIES
4. Consumer demand directly to the travel agency or TÜRSAB, or other authorities have been delivered to the evaluation of the request does not affect the implementation of the provisions of Schedule.
4.1 Consumer Arbitration Board or Commissions TÜRSAB, transmitted to them in the assessment of consumer demand is based on the provisions of this Schedule.
4.2 Consumer Issues Consumer Court or arbitral tribunal in the assessment of the consumer demands of this Schedule, industry customs and traditions because of the tangible nature makes it the source is applied.
INDEMNIFICATION CASE
5. Consumer's travel does not happen, the whole purpose of travel in terms of becoming redundant or essential element of the consumer due to lack of travel to give up, the product of travel by the owner canceled, compensation and satisfaction regarding their request is not applicable provisions of this chart.
PROVE METHOD
6. Alleged lack of consumer advertising, brochures and other promotional tools, and contract with the elements or legislation and promised to be a common customs in the event of a lack of the necessary elements are taken into consideration.
6.1 About alleged deficiencies in the elements, which should be due to customs legislation and common elements is not a consumer of these elements have been committed must be proved by written or printed document. 6.2. Alleged lack of documents such as photos and / or consumers with the signature of a non-regulated related proceedings shall be proved by.
CLAIM HOLDERS
7. Because of this lack of pretense and a lack of will receive services may be suggested by persons who do not get.
SUBSTITUTE DISCOUNT
8.1 Elements of claims about a lack of consumer products without the hassle of a separate expense, and from other businesses by offering the consumer a total return of 50% has been reduced.
CONCEPTS
9. The following points in the chart refers to the concepts of: 9.1. Schedule: Schedule of Assessment of TÜRSAB Consumer Demand,
9.2 Package: Travel agency services offered to the consumer of any two or more to be found under one price or individual prices can not be separated and sold together even though they include service travel agency formed by the product
9.3 Tour: Travel agents including departure and arrival points, organized programmatic activities
9.4 Travel Agency: 1618 p. Law in accordance with established business,
9.5 Consumer: 4077 p. According to the law defined consumers,
9.6 TÜRSAB: Turkey Travel Agencies Union,
9.7 TÜRSAB Arbitration Board: TÜRSAB constituted under Internal Regulation and compliance with the provisions HUMK fulfill the task of judging the boards,
9.8 Guide: Tourism in the Ministry of legislation identified as Professional Tourist Guide and Professional Tourist Guide Badge of persons
9.9 Tour Leader: Travel agency acting on behalf of tour and tour with those referring to the travel agency staff
2. PART ASSESSMENT PRINCIPLES AND PRACTICE AND DEFICIENCY
10. Or the allegation of lack of shame to travel during the travel agency or facility staff reported lack of whether or not a shame if the claim goes back reduced amount of 25%.
DISCRETION AUTHORITY
11. The competent authority for reviewing decisions refund requests to the total return rate of 25% has the authority to increase.
CALCULATION METHOD
12 .Rejection rate in determining the percentage calculation, contained in the package of transport related to the lack of transportation costs, lack of transportation other than transportation cost outside the price is over.
12.1 Arising from the delay in the refund requests transport calculation is done all over the package price.
12. 2International or domestic tour package price in the detection of the cost of transportation is not possible, the package price is calculated as 30% of the cost of transportation.
12.3 Transportation or other services offered in lieu of separate packages for each service is calculated based on the price of that service shortfalls.
12.4 Interconnected to the package of services consisting of separately calculated for each service shall meet the shortfalls.
12.5 Total refund amount can not exceed the cost of the package.
SPECIAL EVENT EFFECTS
13. Refund rates are the same for each event and everyone in the calculation. Exceptions within the framework contained in this table will be reflected in the results.
13.1 Consumer keeping vehicles, air-conditioning to the accuracy, training requirement, such as their own personal characteristics about the travel reservation acentasını during stimulation and that these features travel acentasınca known and consumers of travel while the tekeffül although tekeffül the matter deficiencies in the consumer's tour right reason, half left on the right as well as charts of accounts is increased by 50%.
13.2 Accommodation and other services has been divided (Anatolian tour, tour, such as Northern Europe) and the lack of a part of the services and this lack does not exceed 10% of the total refund requests will not be taken into consideration.
13.3 Transportation at least 30% of package tours during the period of time to cover the total package in case of disruptions in transportation cost is determined by the calculation.
13.4 As a rejection rate of foreign exchange sold in round price to sales is calculated based on the currency issue.
13.5 In the calculation does not meet the shortfalls and deficiencies of the group this grouping claims is not considered a lack can not be applied proportionately. SEMI-DROP in the 14th of TUR Or shame about the lack of consumer demand, packaged products that require 50% or more return on the amount the consumer does not take the tour or leave the tour is half right. Tours in the case of the left half with consumer demand for compensation, according to this chart are calculated and refunded the amount is increased by 20 percent. Rightly left half of the tour return to the consumer price will be paid separately.
SUBSTITUTE SERVICES OFFER
15. Shame or because of lack of consumer even if you have completed or abandoned tour travel agency instead of a refund or additional services or new journey may offer a new travel discounts will be applied. Consumers do not accept it is free.
15.1 Travel agency by the consumer adoption of additional travel tips in the same event-related refund or compensation for giving up their demands were accepted.
15.2 As additional compensation for travel will be available for consumer services, the travel services offered to consumers participating in the other can not be less.
15.3 Or claims against the shameful lack of consumer travel services during the addition or instead of the services offered are missing or defective, or reductions in consumer acceptance by the consumer, have a waiver of claims are treated as missing.
15.4 New or additional services or a new round of bidding in a round of cost reductions, in case of rejection of the proposal does not connect and it's travel acentasını evidence against, or otherwise. Recourse RELATIONS 16 Suggested a lack of claims arising from lack of consumer product if you buy from the travel agency or tour organizer, or may apply directly to businesses that offer defective service.
16.1 Lack of money or lack of consumers against the travel agent to compensate this lack of shame caused by the transport business, resorts or other businesses is recourse to such damage.
16.2 Services should have the features of the legislation should not move because of consumer demand for the final payments are responsible for missing service-producing businesses. However, this lack of business from manufacturers of packaged products make up the time travel has informed the Travel agency responsibility.
16.3 Promised not to commit themselves to service features business does not connect.
3. PART ACCOMMODATION SERVICES ACCOUNT
17. Accommodation services in return for the following deficiencies and shame the discount rate will apply.
17.1 Contract at a location different from the subject accommodation accommodation facilities, walking distance 10% for the distance, beyond the distance of 10 km for 25%
17.2 Accommodation facilities for the purpose of the journey to the center (beach, shopping, etc.) at a distance is different than that specified;
17.2.1 To walk away from 5%,
17.2.2 5 KM distance exceeding 15% for
17.3 Accommodation facilities, but also to the consumer in a different room type, room type specified in the contract to be available;
17.3.1 FLOOR 5% change
17.3.2 Instead of hotel rooms, etc. apart.% 10
17.4 Room-bed property is different than that specified in the contract;
17.4.1 Accommodation Accommodation two people instead of one person one person difference (ssp) + 20%
17.4.2 Accommodation Accommodation 3 people instead of one person only one difference (ssp) + 25%
17.4.3 3 other people instead of couples stay accommodation 25%,
17.5 The same family or the people outside the book accommodation in the same room together in case of rejection rate of 5% more is added.
17.6 One-night room-bed facilities in the event of different accommodation allowance is calculated by dividing the number of days.
17.7 And furnishing of the rooms feature the technical elements of the required or specified in the contract is contrary to nature;
17.7.1 Bathroom and WC have not or can not be used 25%,
17.7.2 Lack of landscape or balcony (if specified in the contract) 10%,
17.7.3 The absence of heating or cooling system, does not work or does not meet the needs of 20% in the winter or summer months, these systems are not needed at times 10%, (normal room temperature of ~ 20-23 o)
17.7.4 Hot water to meet the needs of the lack of quantity and pressure (~ 25o)% 25, 17.7.5. Radio and TV do not have 10%, 17.7.6. Not be neglected and dirty hauskeepıng services 10%,
17.8 Lack of accommodation facilities in public areas and facilities to be;
17.8.1 Heating and cooling system, or the lack of summer or winter months does not work 10%
17.8.2 Heating and cooling times of the system need not be 5% not
17.8.3 The absence or work does not lift more than the ground floor +3 facilities 10%,
17.8.4 The lack of cleaning services 20%,
17.8.5 Lack of towels and linen change (for more than 3 days stay) 10%,
17.8.6 The lack of additional services (massage, hairdresser, etc.) in case of 2% for each additional service, maximum 10%
17.8.7 Lack of facilities (sauna, tennis courts, gym, golf, sailing, surfing, diving school and lack of material, etc.) in the case of 5% for each facility, a maximum 10%,
17.8.8 Swimming pool not open or be closed to use (for summer) 20%,
17.8.9 Indoor swimming pool is closed to avoid or use (for winter months) 25%, 17.8.10. Lack of childcare facilities on site and 10%,
17.8.11 The lack of technical facilities for beach or snow skiing in season 25%,
17.8.12 Insufficient snow skiing opportunities 15%
17.8.13 Thermal therapy and the lack of services 20%,
DINING AND ENTERTAINMENT
18. Lack of food and entertainment services relating to the following refund rates will apply:
18.1 And the lack of entertainment facilities (disco, night club, animation) for her lack of 5%, maximum 10%,
18.2 The absence Restaurant (apartments)% 15,
18.3 The absence Restaurant (hotel, motel and holiday village) 30%,
18.4 The absence Market (apartments)% 15,
18.5 Be less than 3 types of food (room-breakfast, for half and full board) 5%
ENVIRONMENTAL SPECIFICATIONS
19. According to the environmental characteristics in which the lack of facilities following refund rates will apply:
19.1 Accommodation in or near 20 m from construction activities have more 10%,
19.2 Accommodation facilities and public use of the premises or place in the city among the open road do not have to use 15%,
19.3 50 m of accommodation facilities near the inconvenience of the size of the landfill to open 5%,
19.4 Accommodation around the noise sources to have constant and severe 5%,
TOUR SERVICES
20. Tour services in the event the following refund rates will apply deficiency:
20.1 A group of travel agencies tour of the Guidelines, C group tour travel agencies, tour leader is not found;
20.1.1 Daily tours at 15%,
20.1.2 Must be 25% in overnight tours,
20.1.3 Special interest tours 40%,
20.2 Tour of the route change because of the historical sites of ruins not stop or enter the entrance fee + 10%
20.3 Lack of transport services during a vehicle traveling at 5%, 20.4. Nature of the contract is contrary to transport 20%, 20.5. Guide, tour leader, driver and service personnel 5% of the bad behavior, TRANSPORTATION SERVICES 21 For lack of transport services will apply the following rates of return:
21.1 Time to move more than 6 hours and up to 8 hours of delay, 5%,
21.2 Time to move more than 8 hours of delay, the package price / day with a 1-day charge account, amount,
21.3 Services, lack of means of transport at 5%,
21.4 Transfer is not made for distance taxi transfer fee.
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